International Shipping Guide

How to place order

Instructions

2. Shopping Cart

3. Shipping detail and choose payment method

4. Credit Card payment

Tracking will be sent to you via Email.
Alternatively – you can track your parcel progress at:
- If you login: Click
- Without login: Click

Pre-order item: Delivery of pre-order items can take more than 1 month given the goods will be produced 2-4 weeks after the end of the pre-order period
- Pre-order item will have [PRE] in front of the item listed.
Stock item: Delivery of stock items takes 5-7 days to proceed and delivery time depends on the logistic carrier (typically 11-15 days depending on the region)

All international orders may be subject to import duties, taxes, and customs clearance fees as determined by the destination country.
These charges are the responsibility of the recipient (customer) and are not included in the purchase price or shipping cost paid at checkout.
Please check with your local customs office for details before placing an order.
No Refund Policy All sales are final after the initial 24 hours of purchase. If a customer refuses to pay destination import duties or taxes, the parcel will be destroyed at the destination — it will not be returned to the sender. No refund will be issued under any circumstances. (Refer to the Return and Refund Policy below)
Email Communication Please ensure your email address is valid and actively monitored. If customs requires additional documents or information, we will contact you by email. If we do not receive a response within the carrier’s required timeframe, your order may be automatically cancelled and we will not be held responsible for any resulting loss.
Destination Registration Required ⚠️ Customers shipping to the following regions may be required to complete a local registration upon parcel arrival. Please monitor your email closely for instructions: Taiwan · China · Hong Kong · South Korea · Mexico · Switzerland
Delivery Restrictions
- Hong Kong – We do not support delivery to SF Express SF BOX locations in Hong Kong. Shipments must be sent to a residential address only.

No return / refund for damage goods. lily house. will try our best to protect your goods during packaging process
For items that are incorrectly shipped – lily house. will proceed with full refund on the item.
Incorrect shipping address provided to lily house. – no refund will be provided (unless client requested to change prior to the delivery)
Orders cannot be refunded if canceled after the initial 24 hours of purchase.
If you need to cancel your order, you must contact us within 24 hours of placing it to be eligible for a refund.
After this period, all sales for international orders are final and non-refundable.

If you cannot find your country listed (no shipping fee available). Please feel free to contact our staff to add your country to the list via : info@lily-house.com
We keep an order on hold for 24 hour after the purchase. If you have difficulty with credit card payment, please reach out to our staff for help. We also offer wire transfer if you cannot use credit card payment method.