How to place order

1. Add item to cart

2. Shopping Cart

3. Shipping detail and choose payment method

4. Credit Card payment

Tracking:

• Tracking will be sent to you via Email.
• Alternatively – you can track your parcel progress at:
  • If you login: Click
  • Without login: Click

Delivery and Timeframe:

• Pre-order item: Delivery of pre-order item can take more than 1 month. Given the goods will only be produced 2-4 weeks after the End Pre-order date
  • Pre-order item will have [PRE] in front of the item listed.
• Stock item: Delivery of stock item takes 3-5 days to proceed and delivery time depend on the logistic carrier (typically 11-15 days depend on the country)

Return and Refund policy for international shipping:

• No return / refund for damage goods. Lily house. will try our best to protect your goods during packaging process
• For item that are incorrectly shipped – lily house. will proceed with full refund on the item.
• Incorrect shipping address provided to lily house. – no refund (unless client request to change prior to the delivery)

Need Help?

• If you cannot find your country listed (no shipping fee available). Please feel free to contact our staff to add your country to the list via : info@lily-house.com
• We keep an order on hold for 24 hour after the purchase. If you have difficulty with credit card payment, please reach out to our staff for help. We also offer wire transfer if you cannot use credit card payment method.